Paulina Ian-Kane Books
Paulina Ian-kane
359-1106
5-2728-12 Tokorozawa-shi, Saitama
Japan
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Customer Service
Active from 10.00am to 15.00pm weekdays (except holidays)
A phone number will be provided at request.
Email: hello@paulinaiankanebooks.com
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Shipping Fees
A flat-rate shipping cost:
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Japan
Domestic delivery ¥200 per package
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America
Standard delivery $3.00 per package
Fast delivery by Yamato Transport: $ 20.00 per package
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Europe
Standard delivery $4.00 per package
Fast delivery $25.00 per package
Shipping
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All the products are shipped internationally from Japan.
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Products are shipped on the second and last weekend of each month.
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You can choose Standard Shipping or Yamato Transport fast delivery at the checkout page. Depending on where You live, the time it may take for Your item to arrive may slightly vary.
If you have any question please contact us by email at hello@paulinaiankanebooks.com
Delivery
Deliveries are made during normal business hours to the address submitted by you at the time of purchase and in the manner specified by you in the order summary. Upon delivery, it is your duty to verify the contents of an order are correct.
Paulina Ian-Kane Books will not be responsible or liable for errors in delivery due to inaccuracies or incompleteness in the information supplied at the time of purchase by you, for any damage occurring to products once they are in the possession of a carrier company, or for any delays in delivery attributable to a carrier.
Refund Policy
Thank you for shopping at paulinaiankanebooks.com!
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We invite You to review our policy on refunds.
The following terms are applicable for any products that You purchased with Us.
Eligibility for Refunds
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Since the goods are mailed internationally from Japan, no return is requested. A refund will be issued only if the purchase is damaged.
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We require a proof, a picture of the damaged purchase to be sent by email at hello@paulinaiankanebooks.com
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We offer refund within the first 30 days from the purchase, if 30 days have passed since the purchase, you will not be offered a refund of any kind.
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If you are approved, then you'll be notified by email as your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. International refunds take from seven to twenty days.
Late or missing refunds
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If you have not received a refund after thirty days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at hello@paulinaiankanebooks.com
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Terms and conditions of sale
MAKING PURCHASES. If you wish to purchase any products or services from Paulina Ian-Kane Books, we will ask you to send information applicable to your purchase, including, without limitation, payment and contact information. Any such information will be treated in accordance with our Privacy Policy. All information that you provide to us and/or our third-party payment processor(s) must be accurate, current and complete. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT METHODS USED TO INITIATE ANY TRANSACTION. YOU REPRESENT AND WARRANT THAT STICKER MULE AND/OR ITS VENDORS MAY COLLECT PAYMENT FROM ANY PAYMENT METHOD YOU PROVIDE. You agree to pay all charges incurred by you or any operators of your User Account and payment method at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Any declined payment costs shall be borne by you.
Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our Website and/or Social Media. We make reasonable efforts to accurately display the attributes of our products and services, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on our Website and/or Social Media at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item or service purchased through our Website and/or Social Media. By placing an order, you represent that the products and services ordered will be used only in a lawful manner. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any User from making any or all purchase(s); and/or to refuse to provide any User with any product or service.
The personalized products we offer are made to order, and we reserve the right to charge your payment account method immediately when you place your order for such products.
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